How do I manually deduct loyalty an error in Loyalty points?

**This is only for error in points. Otherwise please see Redeeming a Loyalty Reward. As this will automatically deduct the point associated with that reward.

Here are a few simple steps showing you how to deduct those mistakenly added loyalty point.

Login to your Referrizer Account.

Step 1: Select Contacts Module

Step 2: Find the customer by typing in their name or phone number in the search field

Step 3: Click on the Loyalty points eg. 90


Contact Deduct Points.png

Step 4: Add the number of points that need to be deducted.

Step 5: Click on the Deduct button.

Step 6: You will be required to enter a Pin-code just to verify that you have authorized the deduction of points.

Step 7: Make a note to indicate why the points were deducted. This is optional.

deduct loyalty points 2.png




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