SMS Autoresponders allow you to send follow-up text messages to every existing or potential customer that calls-in at your business.
If the caller does not exist in your contact database, they will receive an opt-in SMS. If the caller already exists in your contact database, they will receive an SMS with information about their loyalty rewards.
SMS Autoresponders for New Clients are turned on by default for all accounts. However, there are a couple of things we recommend you look at to make sure everything is in order.
If the SMS Autoresponder templates are not available on the first screen that you see, please click next at the bottom of the table.
You can add personalized content by clicking on the fields on the left. Click on "Save Changes" when you are done.
SMS Autoresponders are enabled by default. You can turn them on or off by selecting or deselecting them in the Notifications Settings, as shown below:
Changes to the SMS Autoresponders settings take effect immediately. You don’t need to visit these settings again unless you want to enable/disable the Autoresponders or modify the SMS templates.
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