What are SMS Autoresponders & how do I configure them?

SMS Autoresponders allow you to send follow-up text messages to every existing or potential customer that calls-in at your business.

Benefits

  • Automatically captures incoming phone calls and stores them in your Contact database.
  • Automatically re-markets to your prospects and customers via SMS.
  • Automatically texts discount offers to new customers
  • Reminds existing customers about their loyalty rewards to encourage them to visit again

How it works

  1. Publish your Referrizer tracking number on your website, social networks, email signature, etc.
  2. All calls will be forwarded to your office line
  3. Every caller will get an SMS message back. Content of the message depends on the status of the caller.

If the caller does not exist in your contact database, they will receive an opt-in SMS. If the caller already exists in your contact database, they will receive an SMS with information about their loyalty rewards.


Configuration

SMS Autoresponders for New Clients are turned on by default for all accounts. However, there are a couple of things we recommend you look at to make sure everything is in order.

  1. Customizing the SMS Templates
  2. Enabling SMS Autoresponders in Notifications Settings (in case they get disabled)

Customizing the SMS Templates

Step 1 – Navigate to the SMS Templates section under Campaigns>Text Campaigns

If the SMS Autoresponder templates are not available on the first screen that you see, please click next at the bottom of the table.

Step 2 – Click on the Action button next to the SMS template that you want to modify and select Edit

Step 3 – Customize the message that you want to send out

You can add personalized content by clicking on the fields on the left. Click on "Save Changes" when you are done.

Enabling SMS Autoresponders

SMS Autoresponders are enabled by default. You can turn them on or off by selecting or deselecting them in the Notifications Settings, as shown below:

Changes to the SMS Autoresponders settings take effect immediately. You don’t need to visit these settings again unless you want to enable/disable the Autoresponders or modify the SMS templates. 

All done!



Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer care team is here for you.