How to Resubscribe a Client Who Accidentally Unsubscribed from Text or Email:

Sometimes, clients may unintentionally unsubscribe from receiving messages through text or email. Later, they might realize what they’re missing and request to be resubscribed. Here’s a quick overview of how to resubscribe them into the system.

Important: In some cases, resubscribing through Referrizer may not work directly:

  1. If your client has unsubscribed from emails through Mindbody, this status will sync back to Referrizer at their next check-in or visit.
  2. If they replied “STOP” to opt out, an additional step may be required*.

Steps to Resubscribe a Customer:

Step 1:

Click Contacts on the left side of your account.

Search for the client you wish to resubscribe and click on their name.

Step 2:

The customer's profile will open up. Next, select the 3 lines next to their name and a dropdown list will appear. Click Manage Subscription.

  • The client’s profile will open. Click the three lines next to their name to access a dropdown menu, then select Manage Subscription.
If it shows “Subscribed” next to Email or Text, the contact is currently subscribed. If it shows “Unsubscribed,” you can change it to “Subscribed” using the dropdown menu and then click Save.
If it shows “Subscribed” next to Email or Text, the contact is currently subscribed. If it shows “Unsubscribed,” you can change it to “Subscribed” using the dropdown menu and then click Save.

Note: If a client is resubscribed to texting but still not receiving messages, their cellular carrier may have a block in place. Have them send a text with the word “SUBSCRIBE” to your Referrizer SmartLine number. This will reauthorize text messaging for them.

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