New Lead from an Offer Workflow:
- When a customer claims an offer (from the website or text campaigns), a phone call will be initiated to the store number.
You will hear a message like this:
Hi There, Referrizer has generated a new lead for you. It's [full_name] created by [lead_source]. Offer Claimed: [offer_title].
Press #1 to contact them now.
Make sure you press #1 immediately and talk them through the offer, benefits, and get booked Mindbody / POW.
Note: Referrizer will ‘call connect’ you with the customer, so it’ll feel like you’re calling them directly.
When answering, speak as though you’re making an outbound call.
SCRIPT:
“Hi [CUSTOMER], it’s Joe from Restore calling you about the [PROMO] offer you just claimed online.
What day and time is best for you to come in and get your first compression therapy session scheduled?”
Redeeming Offers Workflow:
- You will have leads come in with their phone and they will show you a message they received:
SMS:
You have claimed a great offer from Restore Hyper Wellness. Come by before {Expiration} to redeem it. Click http://rfrz.me/pmpeydha
• Like Groupon, make sure you verify they claimed
and show you the offer
• To REDEEM the offer, you will need to enter the
PIN CODE (The PIN Code is the last 4 digits of the
location’s phone number).
• Only REDEEM the offer after they complete the
purchase
NOTE:
DO NOT SHOW or SHARE THE PIN CODE WITH CUSTOMERS OR THEY CAN GAME THE SYSTEM
Replying to Text Messages
Your business now has a Texting Number, where you can communicate by SMS / Text / MMS with clients. Every time a client sends you a text message, you will get an email notification.
- You can access messages a few different ways:
• Follow the link in the email to reply to the message.
• Navigating to this URL:
https://backend.referrizer.com/m/messages/
• Or by opening the ‘Inbox’ on the navigation bar
VERY IMPORTANT
**Unsubscribe Options**
- If you receive a message from the person asking you to opt- out, make sure you do so. You can do it by editing their profile and clicking on “Manage Subscription” See images below
