You can enable your business line for texting by following these steps. The process involves submitting a request, verifying ownership, and completing the hosting setup with Twilio.
Step 1: Submit Your Request
1. Open the Smart Line app.
2. From the options under settings select Business Line Texting
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3. Fill out the request form and wait for our support team to contact you with next steps.
Step 2: Hosting Process
Our communication carrier, Twilio, will assess if your number is ready to be hosted. Here’s what they check:
Landline Requirement
- Your number must be a landline.
SMS Routing Profile (SPID)
- If an SMS Routing Profile exists on your number, you must contact your current carrier's SMS routing department.
Once your number meets these conditions, the following steps are required:
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- Verify Ownership
- Our support team will guide you through the ownership verification process.
- Sign the Letter of Authorization (LOA)
- You’ll receive an email with an LOA and instructions on how to sign and return it online.
- Carrier Processing and Testing
- Twilio will conduct final processing and testing to ensure everything is set up correctly.
- Complete Hosting
- Once testing is complete, your number will be hosted with Twilio, and texting functionality will be activated.
Important Information
Before you submit your request, keep the following in mind:
- Texting and Messaging Features
- Your business number will support all text campaigns and one-on-one messaging through Referrizer.
- Loss of Previous Texting Functionality
- Texting services with your current communication carrier will be disabled and transferred to Twilio.
- Referrizer Smart Line Number
- The Smart Line number you have received from Referrizer will remain in place for calls; incoming calls will be forwarded to your business number (we will port only texting capabilities of your number).
- Complete Any Existing Integrations First
- Finalize any integrations with your current carrier before requesting the change.
- Contact Data Loss
- Contacts saved with your previous carrier will not transfer to Twilio, so back up any important data.