How can I respond to a negative review to resolve a customer issue?

Modified on Thu, 27 Oct 2022 at 10:36 AM

It happens to the best of us. One customer may leave a negative review. Did you know that if you respond and resolve a customer's complaint within 48 hours of the review, you are not only making a customer happy, but also you are able to keep the negative review from getting posted publicly.
Follow these simple steps and make everyone happy:

Click on Reputation in the left menu

Click on Manage Reviews in the dropdown menu

Locate the review you wish to respond to and reply

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