Enhance Your Email and Text Content with Smart Text AI Integration

Modified on Thu, 18 May 2023 at 08:59 AM

Unleash the power of AI for better messaging with Smart Text. This is an AI-powered feature designed to help you create more effective and engaging content for your emails and text messages. This powerful tool offers a range of options to improve your writing, from fixing grammar and spelling to adjusting the tone and style of your text. Integrated seamlessly into text campaigns and contact profile actions, Smart Text is here to elevate your messaging.


Using Smart Text for Email and Text (SMS) fields

  1. Accessing Smart Text:

Smart Text is easily accessible with a dedicated button next to the "Variables" button in the text input fields for both email and SMS action on a Contact - Profile page. 

The button will be disabled if the input field is empty. Once you enter some text, the Smart Text button becomes active, giving you access to various AI-driven writing suggestions.

  1. Smart Text Options:

Smart Text offers six powerful features to enhance your content:

  • Fix Spelling & Grammar: Automatically correct any spelling and grammar mistakes in your text.

  • Expand Text: Add more details and information to your content.

  • Summarize Text: Make your message shorter, while keeping the context.

  • Rephrase Text: Rewrite your content to make it more engaging and unique.

  • Make it Friendly: Adjust the tone of your text to make it more warm and personable.

  • Make it Formal: Give your text a more professional and formal tone.

  1. Generating and Applying Smart Text Suggestions:

When you click on any of the Smart Text options, the AI will generate a new version of your text based on the selected action. The newly generated text will replace the original content in the input field, allowing you to review and make further adjustments if needed.

  1. Customizing Smart Text:

Feel free to combine multiple Smart Text options to achieve the desired result for your email or text message. Experiment with different features to find the perfect balance that suits your communication style and objectives.

In the next sections of this Knowledge Base article, we will discuss tips and best practices for using Smart Text effectively to improve your messaging and drive better results.

Tips for Using Smart Text Effectively

  1. Start with a clear goal:

Before using Smart Text, determine the objective of your message. Are you looking to inform, persuade, or engage your audience? This will help you choose the most suitable Smart Text options to enhance your content.

  1. Keep your audience in mind:

Consider the preferences and expectations of your target audience. Adjust the tone and style of your content accordingly, using the "Make it Friendly" or "Make it Formal" options as needed.

  1. Use Smart Text as a starting point:

While Smart Text can provide valuable suggestions, it's essential to review and adjust the generated content to ensure it aligns with your brand voice and message. Use Smart Text as a helpful tool, but remember that the final touches come from you.

  1. Combine multiple features:

Feel free to use more than one Smart Text option to achieve the desired result. For example, you can first expand your text, then make it more friendly, and finally, fix any spelling and grammar issues.

Measuring the Impact of Smart Text

To assess the effectiveness of your Smart Text-enhanced content, track key performance indicators (KPIs) such as clicks, subscription changes, and conversion rates for your email and text campaigns. By comparing the performance of your Smart Text-enhanced messages to previous campaigns, you can determine the impact of AI-driven writing suggestions on your communication strategy.


Smart Text is a powerful tool that can help you create more effective and engaging content for your emails and text messages. By following the tips and best practices discussed in this Knowledge Base article, you can harness the power of AI to improve your messaging and drive better results for your business. Remember to review and adjust the generated content as needed, and always keep your audience and objectives in mind. 

Happy writing!

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