In the Referrizer platform, the employee experience for managing the loyalty program is designed to ensure a smooth and verifiable process. When a customer redeems a loyalty reward online, they receive an SMS text notification. Before handing out the loyalty reward, employees should ask the customer to show this SMS notification. This step is crucial as it serves as proof of redemption and helps in verifying the customer's claim.
Additionally, employees have the ability to access detailed information about the customer's redemption activities directly through the Referrizer backend. By checking the contact’s profile, employees can see what loyalty reward was recently redeemed. This feature not only aids in verifying the legitimacy of the redemption but also helps in providing personalized service to the customer by understanding their preferences and past interactions with the loyalty program.
This structured approach helps maintain the integrity of the loyalty program and ensures that rewards are distributed correctly, enhancing the overall customer experience.