In some cases, calls not being routed to a business may be due to Error Code 32017. This occurs when intermediary carrier analytics identify the Caller ID (telephone number) as having a poor reputation, leading to it being blocked.
Explanation of the Issue
Carrier analytics use various metrics to determine the reputation of a telephone number. When a number is flagged with a poor reputation score, calls originating from it may be blocked to protect end users. A low reputation score may result from:
- Low Answer Rates: A high percentage of unanswered calls can indicate that recipients do not recognize or trust the number.
- Short Call Durations: Calls frequently disconnected after a short duration can suggest a negative user experience.
- Unwanted Call Volume: Large volumes of calls perceived as spam or nuisance calls contribute to a negative reputation.
Solution
To resolve this issue and improve the reputation of your telephone number Register the Number with Analytics Providers
- To register numbers with major mobile carrier analytics providers, visit Free Caller Registry. This site consolidates registration across multiple carriers.
- For direct registration with T-Mobile’s analytics provider, use the First Orion Portal. Direct registration often provides faster resolution.