Unused text credits automatically roll over for up to 3 months, giving you extra time to reach your contacts with engaging text campaigns.
How rollover credits work:
Monthly rollover: At the end of each month, any unused credits will carry over to the next month, up to a maximum of 3 months.
Expiration timeline: Rollover credits expire after 3 months.
(For example, unused credits from January will expire on May 1st.)
Credit usage order: When you send a campaign, credits are used in the following order:
- Current month’s credits
- Oldest rollover credits (e.g. January before February)
- Any one-time purchased credits (which never expire until used)
Example:
If you have leftover credits from January, February, and March, and you're sending a campaign in April:
- The system will use April’s credits first
- Then January’s, followed by February’s and March’s
- Finally, it will use any purchased credits if needed
This rollover system gives you more flexibility to plan and send texts when it works best for your business—without losing value month to month.