When users book appointments, they may occasionally need to reschedule them due to various reasons. To accommodate this flexibility, the AI Assistant is equipped with features that allow for seamless rescheduling based on business policies.
Here’s how you can set up and manage these settings through the AI Assistant Settings page:
1. Navigate to the AI Assistant Settings page to configure how the AI manages appointment rescheduling. Here, you can specify conditions and preferences that dictate how rescheduling is handled.
2. Rescheduling bookings: A new element is available within the AI Assistant settings page, specifically for setting up rescheduling conditions. This section ensures that rescheduling aligns with your business policies and client needs.
Toggle Switch: Enabled by default, this setting allows the AI Assistant to change the date or time of an existing appointment upon customer’s request. This feature helps manage scheduling conflicts efficiently. When disabled, the AI Assistant will not have the capability to reschedule any appointment.
3. Canceling bookings: An additional element for managing the cancellation of booking requests has been included in the AI Assistant settings page. Switching the toggle on, you are allowing the AI Assistant to successfully manage any request for cancellation. When the toggle switch is disabled, the AI Assistant will not have the capability to cancel any appointment.
