The value of engaging with customer reviews Customer reviews play a vital role in shaping your business’s online reputation, attracting new customers, and retaining existing ones. By engaging with customer reviews, you demonstrate that you value their feedback and are committed to improving your products and services. Moreover, responding to

Having as many reviews as you can is the best way to engage with your customers and improve their experience. Follow the steps below: Open the Inbox from your sidebar Select a contact on the left or click new to start a conversation with a contact  Click on the + symbol and go to

It happens to the best of us. One customer may leave a negative review. Did you know that if you respond and resolve a customer’s complaint within 48 hours of the review, you are not only making a customer happy, but also you are able to keep the negative review